Return Policy for Wholesale and Retail Orders

1. General Provisions

This return policy applies to all wholesale and retail orders placed through our independent website. We are committed to providing customers in the European and American markets with high-quality products and a satisfying shopping experience.

2. Refund Only Policy

We provide refunds for products that meet the following conditions:

Defective or damaged products: If the product is found to be defective or damaged due to our fault within 7 days of delivery, we will refund the full amount.

Wrong product: If the product you received is not what you ordered, we will refund you immediately after receiving the wrong product.

3. Customer-initiated returns and exchanges

If the reason you want to return or exchange is not the defective, damaged or incorrect product mentioned above (such as changing your mind, or wanting a different size or color), you can do so within 30 days from the date of delivery. But please note that in this case, the return shipping costs will be borne by you.

4. Return process

Contact customer service: To initiate a return or exchange, please contact our customer service team by email: hexing168668@icloud.com or through our online contact form. Provide your order number, product details, and reason for return or exchange.

Return Authorization: Our customer service representative will review your request and, if it meets our policy requirements, we will issue a return authorization. You will receive a Return Merchandise Authorization (RMA) number, which should be clearly marked on the package.

Return the product: Carefully package the product and ship it to our designated return address. For customer-initiated returns or exchanges, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe delivery of the product.

5. Refund Processing

Once we receive the returned product and verify its condition, we will process the refund within 5 business days. The refund will be credited to your original payment method. For wholesale orders, the refund will be made according to the payment terms and methods agreed upon in the wholesale agreement.

6. International Returns

For international customers, please note that returning products may incur additional duties, taxes, and fees. You are responsible for these charges. We recommend that you consult your local customs office for more information before initiating a return.

7. Contact Information

If you have any questions or concerns about our return policy, please feel free to contact us at:

Phone number: +86 18145716076

Email : hexing168668@icloud.com

Note: This return policy is designed to balance the interests of our customers and our business. We strive to provide a fair and efficient return process while maintaining the quality and integrity of our products. We reserve the right to modify this policy at any time without notice.